First, a little bit about us…

San Churro is Australia’s number 1 dessert cafe chain. From humble beginnings in Melbourne’s Brunswick Street in 2006, we have grown to over 50 locations Australia wide. Calculated growth is part of our DNA and a bold mindset is encouraged to keep a fire in our bellies, amongst all the other delicious treats that are part of our daily life. San Churro stores are mostly franchised and run by people passionate about our brand. They are our number one customer and a close working relationship with the stores is paramount to our success as a group.

With offices located in vibrant Fitzroy, where we began as a brand 13 years ago, we are easy to get to and have a plethora of choice for foodie inspiration at our doorstep. The office culture is informal, friendly and social.

Recent Awards (gratuitous chest-beating)

  • FCA Awards - Established Franchisor of the Year 2019 (the top industry award)
  • Peta Awards - Best Vegan Menu 2019
  • QSR Media Awards - Best Innovation Award - Food & Beverage 2019

Let’s talk about the role ...

We are looking for an energetic, hands on and collaborative HR Manager who will be the go-to person for all employee-related issues. Your duties will involve managing activities such as recruitment and on-boarding, employee relations, performance and talent management.

This is a pivotal role in our business success and you’ll be the one to ensure we have a happy, productive and sustainable workplace where everyone works together in a positive environment.

Responsibilities include:

  • Bridge management and employee relations by addressing demands, grievances or other issues to ensure staff productivity, engagement and wellbeing
  • Manage recruitment to ensure excellent talent acquisition
  • Champion and manage the onboarding process
  • Develop and monitor overall HR policies and procedures across San Churro including franchise stores
  • Act as the trusted advisor / people manager for any ER issues
  • Talent management including working closely with Management to develop retention and succession programs
  • Nurture a positive working environment including promotion of San Churro values across all stores and staff
  • Oversee and manage a performance appraisal system that drives high performance

The successful candidate will have:

  • Proven work experience as an HR Manager or other HR Exec
  • Excellent interpersonal influencing, coaching, active listening, negotiation and presentation skills
  • Competence to build and effectively manage interpersonal relationships at all levels
  • Commercial understanding of labor law and HR best practices
  • Demonstrable experience with HR policies, compliance, systems and metrics
  • Degree in Human Resources or related field